Surfboard Secures $5 Million for Collaborative Planning Tool
Surfboard, a collaborative planning tool aimed at enhancing the efficiency of support teams, has successfully secured $5 million in funding from a consortium of notable investors including Speedinvest, Fly Ventures, Seedcamp, and Tim Sadler and Edward Bishop of Tessian. Additional contributions came from Felix Jahn of McMakler, Alex Hersham from Zencargo, the Founders of Sennder, Stan Masseuras of Intercom, and a variety of angel investors through Nomad Capital, Foreword VC, Tokyo Black, and Jag Singh. Since its inception in 2021, Surfboard has set its sights on replacing outdated spreadsheets and legacy software that many organizations still utilize for their scheduling needs. The platform focuses on fostering flexible scheduling solutions that aim to make work more human for customer support teams across various industries.
With the ongoing shift towards remote work precipitated by global circumstances, Surfboard addresses newfound challenges like employee isolation, work-life imbalance, and the adverse effects of workforce surveillance.
Many companies, in their rush to adapt to this new normal, have inadvertently compromised employee morale by resorting to invasive monitoring techniques. Surfboard aims to redefine teamwork through principles of transparency and fairness in scheduling, enabling support teams to collaborate effectively without the burdens of archaic management practices. The software streamlines numerous processes, integrating multiple systems such as ticketing, HR tools, and communication platforms, which ultimately allows managers to focus on the success and well-being of their teams.
As a testament to its efficacy, Surfboard has reported that customers experience an impressive 80% reduction in scheduling time within just one week of adopting the platform. This remarkable improvement translates into enhanced service levels and greater job satisfaction, particularly for customer support teams which play a crucial role in customer retention. Natash Ratanshi-Stein, CEO and founding member of Surfboard, emphasizes the importance of treating support teams as profit centers rather than mere cost centers. By empowering team members to collaborate closely with management and adapt to changing demands, Surfboard exemplifies a forward-thinking approach to workforce management. The recent funding will propel the company’s growth trajectory, further enhancing product development and expanding functionalities aimed at creating an optimal work environment for support teams.
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